This engaging session offers administrative professionals a quick dive into Emotional Intelligence (EQ): a crucial skill set for mastering the demands of today’s fast-paced office environments. You will uncover the essential components of EQ—self-awareness, self-regulation, motivation, empathy, and social skills—and gain actionable strategies to enhance these qualities in your daily interactions. You will also do some reflective work to identify your own triggers and create a plan that works best for you.
By the end of this 45-minute session, you will be equipped with the tools needed to elevate your professional and personal effectiveness, ensuring you thrive in your administrative career.
Learning Objectives:
- Participants will be able to define Emotional Intelligence and describe its essential role in enhancing effectiveness within an administrative role.
- Participants will be able to assess and recognize their individual emotional intelligence competencies that are specific to the demands of administrative tasks.
- Participants will be able to implement strategies for managing emotions effectively in real-time, which is crucial for maintaining professionalism in front-facing roles.
